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售前服務 Pre-sale service
我公司技術人員可以提供發電相關方案並（bìng）免費派技術人（rén）員到電（diàn）站現場勘測，根據（jù）現場實際情況，提供（gòng）可以滿足設計和施工要 求的（de）相關電站平麵布置、循環冷卻係統工藝流程、機組（zǔ）安裝（zhuāng）、機組基礎、電氣一次接線（xiàn）等技術支持，提高項目效率，節省（shěng）資金投（tóu）入。
My company's technical staff can provide electricity related solution and send technical personnel to the plant organizing site survey for free, according to the actual situation, providing the relevant power plant layout which can meet the requirements of design and construction, circulating cooling system process unit, unit installation, foundation, an electrical wiring and other technical support, improve the efficiency of the project, to save the capital investment.
售中服務 Pre-sale service
派專業技術人員（yuán）到現場免費指導發電設（shè）備、電站（zhàn）輔助係統及相關設備的安裝；免費對機組進行調試直至驗收合格；免費對用戶操作（zuò）維護人（rén）員進行技術培訓（xùn）。貴方也可（kě）派技術骨（gǔ）幹到我廠培（péi）訓，免費提供食宿，學會為止（zhǐ）。
We will send our technician to the site to guide you the installation of generator set, subsystem and relative equipment. We will debug the generator set till it can generate power successfully. We will also supply a technical training to the operators. You also can send your staff to our company. We can train you till you can operate the generator set and during this time we can offer you board and lodging free of charge.
售後（hòu）服務 After-sale service
● 采取按地區分片負責，定期或（huò）不定期（qī）巡回服務和（hé）訪問，采取無償技術（shù）服務，包括設備（bèi）調試、故障排除（chú）、技術谘詢、技術支持、協助（zhù）維護保養等；
● “三包（bāo）”期內屬質量問題將提供無償服務（人為原因損（sǔn）壞除外、易損（sǔn）件除外）；
● 累計（jì）運行（háng） 1500 小時或一年保修服務（以先到為準），終身維修（xiū）；
● 在接（jiē）到服務信息後 2 小時內給予響應；視用戶機組故障程度服務人員 4-12 小時內起程前往故障現場；
● 當（dāng）機組出現故障時（shí），我（wǒ）公司以“先處理問題，盡快恢複機組（zǔ）運行，後分析原因（yīn）”服務原則，及時準（zhǔn）確處理現場質量問題， 確保為用戶贏得最大的經濟（jì）效益。
● 我們以質量（liàng）求生存，以信譽（yù）求發展（zhǎn）。與客戶共建美好明天。
◎ In our company, different people is in charge of different area, we will response periodically and support you technical service free of charge, include equipment debugging, fault eliminating, technical consulting and support , maintenance assistant, etc.
◎ For the quality problem, we will service for you free of charge during the guarantee period (except damage caused by human factors, except vulnerable parts).
◎ 1500 running hours or one year warranty (which comes first) and lifetime maintenance.
◎ Respond within 2 hours after receiving service information; Service personnel shall depart to the fault site within 4-12 hours according to the fault degree of the user's unit.
◎ Insisting on principle of" solving problem first, trying to recover the generator set as soon as possible and then analysis the reason",we solve quality problem in time when genset doesn't work. We insure to help our clients to gain the biggest economic profit.
◎ We pursue survival with quality, strive for development with reputation. We are willing to build the beautiful future with our customer.
全國統一服務熱線：400-6988-190
Service Hot-line: 400-6988-190
故障響應時（shí）間（趕赴現場） Response Time
|
市內 1 ～ 2 小時 |
省內 6 ～ 12 小時 |
省外 12 ～ 48 小時 |
|
Inner city 1 ～ 2 h |
Shandong province 6 ～ 12h |
Other province 12 ～ 48h |
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